Raaz
LAUNCHING SOON
Raaz by Mayavi – A Presence Felt Before It’s UnderstoodStep into the shadows of elegance with Raaz (meaning "Secret"). This magnetic and unforgettable fragrance is crafted for those who prefer to leave an air of mystery. It doe...
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Raaz by Mayavi – A Presence Felt Before It’s Understood
Step into the shadows of elegance with Raaz (meaning "Secret"). This magnetic and unforgettable fragrance is crafted for those who prefer to leave an air of mystery. It doesn't just reveal itself; it is discovered.
The Scent Profile:
- Top Notes: A vibrant burst of succulent Fruity Notes that capture immediate attention.
- Heart & Base: The fragrance melts into a sophisticated core of Dark Woods, unveiling a deep, lingering elegance that stays close to the skin.
- Longevity: Engineered for high performance, lasting 8–10 hours on skin and even longer on fabric.
Why Choose Raaz?
- Signature Scent: Part of the Mayavi luxury collection, Raaz moves in "shadows and soft edges," making it perfect for evening wear or intimate gatherings.
- Travel-Ready Luxury: The sleek 30ml bottle fits perfectly in your carry-on or bag for a touch of sophistication anywhere you go.
- Premium Packaging: Encased in a deep plum, minimalist luxury box that reflects the mysterious nature of the scent within.
Mayavi Lifestyle
Return, Replacement & Refund Policy
At Mayavi Lifestyle, every product is crafted and handled with precision, care, and strict quality standards. As a brand dealing in personal-use products, we follow clearly defined policies to ensure fairness, transparency, and a consistent experience for every customer.
1. General Policy
- Mayavi Lifestyle deals in hygiene-sensitive products including perfumes, mists, and related items.
- Due to the nature of these products, all sales are final.
- Products are non-returnable and non-exchangeable, except in cases of verified damage, defect, or fulfillment errors.
2. Replacement Eligibility
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A replacement will be provided only under the following conditions:
- Damaged product
- Broken or leaking bottle
- Wrong item delivered
- Missing item(s)
- Tampered or suspicious packaging
- This is strictly a replacement-only policy. Refunds are not applicable in these cases unless replacement is not possible.
3. Mandatory Proof Requirement
To raise a valid claim, the customer must provide a complete unboxing video.
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The video must clearly show:
- The sealed package from all sides before opening
- The shipping label visible
- The full unboxing process in one continuous recording
- The issue (damage, leakage, etc.) clearly visible
- The video must be unedited without cuts, pauses, or transitions.
- Claims without proper video evidence will be rejected without exception.
4. Claim Timeframe
- All damage or defect claims must be reported within 48 hours of delivery.
- Requests raised after this timeframe will not be accepted.
5. Delivery Issues
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If an order is returned due to incorrect address, unreachable contact, or refusal to accept:
- Both forward and return shipping charges will be borne by the customer.
- Re-dispatch will be processed only after payment of these charges.
6. Refund Policy
- Refunds apply only if a replacement is unavailable or an order is cancelled before dispatch (if approved).
- Approved refunds are processed within 5–7 business days to the original payment method.
7. Failed Transactions
- If payment is deducted but order not confirmed, the bank automatically initiates a refund (3–7 working days).
8. Order Cancellation
- Orders cannot be cancelled once shipped.
9. Serviceability
- Mayavi Lifestyle currently ships within India only.
10. Right to Reject Claims
- We reserve the right to reject claims if the 48-hour window has passed, no video is provided, or the product shows signs of usage/tampering.
11. Contact Us
For support or claim requests, contact:
Email: mayavilifestyle@gmail.com
WhatsApp: +91 9974402295
Business Hours: 10am to 6pm IST (Monday to Friday)
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